My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. If this still does not solve the issue contact our customer team. https://vanclothes.com/contact-us/
Where is Vanclothes based?
Our office is located in the Vancouver area. Also, our manufacture is located in California.
Where are your products shipped from?
We ship from a warehouses around the Canada.
Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside of the Canada.
Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside of the Canada.
How can I pay for my order?
Vanclothes Online currently accepts Visa, MasterCard, Discover, JCB, and American Express. We also accept payment via PayPal. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases.
How long will it take me to get my order?
All orders are processed and shipped within 1-5 business days. Order cutoff is 2pm PST to be counted as the same business day.
How can I check the status of my order?
Once your order has shipped, you will receive an email to check the status of your order. If you are a registered user, simply log in to your account. Guest users must enter their order number and billing zip code.
Can I cancel or change my order?
Unfortunately once your order has been placed, we are unable to make any changes. Please make sure to double check your shipping and billing information is correct before submitting your order
How do I return my order?
"Must be sent (or postmarked) within 30 days of the original shipment date in order to be eligible.
Fill out and include your packing slip in the return package
Mail to:
vanclothes.com Returns – Your Order #
6410 Brooks st
Vancouver, BC
V5S 3J4
Canada
Please check this page https://vanclothes.com/shipping-refunds/ for more details."
Can I cancel or change my order?
Unfortunately once your order has been placed, we are unable to make any changes. Please make sure to double check your shipping and billing information is correct before submitting your order
How do I return my order?
"Must be sent (or postmarked) within 30 days of the original shipment date in order to be eligible.
Fill out and include your packing slip in the return package
Mail to:
vanclothes.com Returns – Your Order #
6410 Brooks st
Vancouver, BC
V5S 3J4
Canada
Please check this page https://vanclothes.com/shipping-refunds/ for more details."
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Please contact us by e-mail or contact form with the product's picture within 30 days. https://vanclothes.com/contact-us/
I received the wrong goods, what do I do?
We are so sorry to hear that your order arrived incorrectly. Please let us make it right. Please contact us by e-mail or contact form within 30 days. https://vanclothes.com/contact-us/
Where can I find product sizing information?
Each product has a size chart on a webpage. If you have a product that you are interested in, please check the individual product page. Also, We encourage you to take your time in selecting your purchases, and of course, feel free to reach out to us with any questions regarding sizing or styling!
How do I take care of Airlume Combed and ring-spun fabric?
- Machine wash inside out, warm, with like colors
- Hang-dry for longest life. If tumble drying use a low setting.
- Iron inside-out if necessary. Do not iron over print.
- Do not dry clean.
How to contact customer service?
Our Customer Experience Team offer 2 ways to get in contact: 1. Access this page https://vanclothes.com/contact-us/ and send us your opinion and question through contact form. 2. Send E-mail to info@vanclothes.com or sales@vanclothes.com (sales).
How do create an account?
Go to this page https://vanclothes.com/my-account/ and fill out the username and E-mail address that you want to use then click “register a new account”.
Security
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
How do I change my personal details or email address?
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.